Queen's Hospital

Queen's Hospital 2022-06-28 Person 4 5 0

Queen's Hospital 2022-06-28 Person 2 5 0

Communication was terrible, waited 12 hours for a bed Nurses were lovely and caring once I was being looked after

Improve communication

Queen's Hospital 2022-06-28 Person 2 5 0

I was there from 11.30 am till 9.45 pm. The lack of staff was unexceptionable. I was told I needed and bladder scan before they die coded if an mri was needed. The scan was nowhere to be seen so was sent home. My gp sent me to A&E for an mri and I was seen for a matter of minutes in all that time. Between 5pm and 8pm no doctor was on to see patients so they que’s got bigger and bigger. I will never choose to go to queens hospital A&E department again.

More staff. Less waiting times. Doctor to examine you properly. The discharge letter to my gp said I have a full neurological examination which was a lie

Queen's Hospital 2022-06-28 Person 2 5 0

The doctor was supposed to see me and discuss my CT scan results and didn't. He/ she left the area and not discussed it with me. I was given a piece of paperwork instead...thanks for the personal touch...not

Engaged with your patient regarding their injury, treatment and prognosis and not just left me there in pain.

Queen's Hospital 2022-06-26 Person 1 5 0

Constantly ignored when I called for help. Refused to give me food till I started crying for it Suddenly woken up at 4am by charge nurse and told to leave the department as discharged. Staff didn’t believe me when I said I was a patient. Horrible experience to witness staff openly maltreat you while being so nice and supportive to other patients. Discrimination. J hi ope they go through the same treatment from someone else.

Just treat everyone service user well. Don’t discriminate based on what patients look like or what you think of them based on just looking at them. Treat everyone same way you would expect to be treated.

Queen's Hospital 2022-06-26 Person 1 5 0

Waiting time 7-8 hours to see an doctor is just ridiculous. My 3 year old son is being Waiting and struggling to breeding from 1:30 am to 8:00 am is just unbelievable to be honest. Only on doctor for 40 patients for children and adults. Very disappointed about the way is manage all the patients.

Queen's Hospital 2022-06-25 Person 4 5 0

I was looked after ok by all the staff

Queen's Hospital 2022-06-25 Person 1 5 0

The answers I have given were due to the distressing experience I endured whilst in A+E on Tuesday 14th-Wendesday 15th June 2022. This entailed: -a lack of empathy, understanding and care demonstrated by members of staff. -current A+E ‘protocols’ are not relevant to all patients and are therefore a waste of time and NHS resources. In addition to this, they do not make reasonable adjustments for identified patients. -an unprofessional attitude, demeanour, language and tone used by several members of staff towards me. -a lack of communication from staff. -the significant waiting times. -I was made to feel as though I was an inconvenience and time waster. -I was not issued with Diazepam (2mg) for over 5 hours, despite requesting it and medical records on me to support the need for them. -I was publicly humiliated in front of other patients by a doctor on two separate occasions. -several staff had a dismissive attitude and sarcastic manner when liaising with me. -a lack of information was shared by staff during hand-over shifts. -the A+E experience has exacerbated my diagnosed phobia.

-Actively listen to patients needs and administer medication as required. -Ensure relevant staff training on effective communication skills to show professional integrity, mutual respect and empathy towards patients. -Do not exacerbate the anxiety and frustration levels of patients due to unprofessional conduct within the workplace. -Staff to improve communication between themselves. -Staff to be consistent and transparent with the minimal information they share with patients.

Queen's Hospital 2022-06-25 Person 5 5 0

The staff were all very kind and helpful.

The letter inviting me for appointment did not say anywhere that I could not drive consequently the appointment was a made of my time and more importantly the NHS. A simple thing - easy to fix.

Queen's Hospital 2022-06-25 Person 5 5 0